Warranty Notice

WARRANTY NOTICE FOR PRODUCT

THIS LEGAL WARRANTY NOTICE INFORMS YOU ABOUT YOUR RIGHTS UNDER THE LEGAL WARRANTY. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU ARE INVITED TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

1. LIMITED PRODUCT WARRANTY

The Products shall be free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.

The duration and conditions related to the legal warranties are provided by respective local laws. If you have purchased the Product directly from Formovie, please refer to Formovie's official website (us.formovie.com) for more information about the consumer warranty benefits.

There is no guarantee that the operation of the Product will be uninterrupted or error free.

Damages arising from non-compliance with the instructions related to the use of the Product are excluded. 

Please note that there is a special guarantee clause for the screen: the 120" Floor Rising Screen and 100" Wall Mounted Screen are not eligible for 14 days no-excuses return, but we will deal with after-sales caused by quality defects. 

Since the screen is a large item, there is a risk of damage during transportation. Upon receiving the screen, please ensure to make the necessary confirmations. If you notice any issues such as damage, dents, or bending in the outer packaging, please request the delivery personnel to assist with opening the package and inspecting the goods. If the delivery personnel do not cooperate, please refuse to accept the delivery.

It is recommended to record an unboxing video from the moment you start opening the packaging, and keep the video as a record.

Within 1 year from the date of signing the receipt, we promise to replace the new one free of charge for production defects. We strongly recommend that you keep the video or photos of the logistics signing in order to divide the responsibility.

2. REMEDIES

If a hardware defect is found within the Warranty Period, the Product will be either (1) repaired , (2) replaced, or (3) refunded, depending on your rights under local laws.

3. HOW TO OBTAIN WARRANTY SERVICE

If you have purchased the Product from Formovie, to obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Formovie. For non-quality warranty claims, the buyer is responsible for shipping costs. Except to the extent prohibited by applicable law, Formovie may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service. In case you have not purchased directly from Formovie, you can contact the seller to get further information. If you have any questions about claiming your warranty, please contact us at support@formovie.com.

4. EXCLUSIONS AND LIMITATIONS

In any case, your rights under the legal warranty apply only to the Product manufactured by or for Formovie and identifiable by the trademarks, trade name or "Formovie" logo.

Unless otherwise applicable under local laws, the legal warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Formovie Products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Formovie or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Formovie.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process.

No Formovie reseller, agent, or employee is authorized to make any modification, extension, or addition to this legal warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Except as prohibited by laws, the after-sales services shall be limited to the country or region of the original purchase.

To extent applicable under local laws, Products which were not duly imported and/or were not duly manufactured by Formovie and/or were not duly acquired from Formovie or a Formovie’s official seller are not covered by the legal warranty. As per applicable law you may benefit from warranties from the non-official retailer who sold the Product. Therefore, Formovie invites you to contact the seller from whom you purchased the Product.

5. IMPLIED WARRANTIES

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.

6. DAMAGE LIMITATION

Except to the extent prohibited by applicable law, Formovie shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Formovie has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.

7. Disclaimer of Warranty for Freebies from Official Website

Please note that we do not provide any warranty or guarantee for the freebies available on our official website. These freebies are provided on an "as is" and "as available" basis without any representations or warranties of any kind, whether express or implied.

We do not warrant that the freebies will be error-free, uninterrupted, or free of viruses or other harmful components. Therefore, we shall not be liable for any damages arising out of or in connection with the use or inability to use the freebies provided on our official website.

By using the freebies from our official website, you acknowledge and agree that you are doing so at your own risk, and that we shall not be held responsible for any loss or damage arising out of or in connection with the use or inability to use the freebies.

8. Formovie CONTACTS

If you have purchased the Product directly from Formovie, please visit the website: us.formovie.com

The contact person for the after-sales service may be any person in Formovie's authorized service network, Formovie's authorized distributors or the final seller who sold the Products to you.

Last Update: Dec, 2024